Frequently Asked Questions
Everything you need to know before you hit the trail.
What is the standard shipping time for bikes and heavy gear?
Standard shipping for bikes and oversized equipment typically takes 5-7 business days. All bikes are professionally inspected and partially disassembled for safe transit, requiring minor assembly upon arrival.
Do you offer a warranty on high-performance components?
Yes, all our components and frames are covered by the original manufacturer's warranty. Additionally, Mud Sweat and Gears provides a 90-day satisfaction guarantee on all technical craftsmanship.
Can I return gear if it doesn't fit properly?
Absolutely. We offer a 30-day return policy for all apparel and protective gear. Items must be in new, unused condition with original packaging and tags attached.
Do you provide professional assembly services?
If you are located near one of our physical hubs, we offer professional assembly. For online orders, we provide detailed video guides and a dedicated support line to help you get your gear trail-ready.
What payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm, allowing you to gear up now and pay over time.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your status directly through the 'Order History' section of your account profile.